What do I need to do to see the documents you used when you made your decision and the basis for your decision? Customer Success Team February 11, 2019 18:38 Updated Follow For unemployment records contact Special Services at (615) 532-2354. Related articles Can I track the progress of my ticket request? How does an employer file an appeal? Who can view the appeal information? How do I check the status of my claim? I’ve already filed for unemployment, what do I need to do next? Comments 0 comments Please sign in to leave a comment.