What do I need to do to see the documents you used when you made your decision and the basis for your decision? Customer Success Team February 11, 2019 18:38 Updated Follow For unemployment records contact Special Services at (615) 532-2354. Related articles How does an employer file an appeal? Can I track the progress of my ticket request? Who can view the appeal information? If I discharge a probationary employee, will he/she be eligible for unemployment? How long does it take for my claim to be processed? Comments 0 comments Please sign in to leave a comment.