What do I need to do to see the documents you used when you made your decision and the basis for your decision? Customer Success Team September 13, 2021 20:04 Updated Follow For unemployment records contact Special Services at (615) 532-2354. Related articles How does an employer file an appeal? Can I track the progress of my ticket request? Who can view the appeal information? How do I check the status of my claim? I’ve already filed for unemployment, what do I need to do next?