"We cannot process your certification because one of your previous answers may indicate that you have not meet eligibility requirements."

"We cannot process your certification because one of your previous answers may indicate that you have not meet eligibility requirements."

This error message can be resolved by submitting a customer service ticket. In this ticket, be sure to specify that you did not meet the eligibility requirements. Our customer service specialists will be able to assist you from there. 

Contact an agent. Submit a request