How long does it take for my claim to be processed?

We apologize for the inconvenience but to service all applicants, it typically takes 21 days to process individual unemployment claims.

A calendar is provided below to reveal what happens from the moment you file to when a decision is made.


Please note: This 4-week timeframe is subject to change due to high volume.

  Days  1 - 7
Once a claim is filed, a letter is sent to the separating employer, verifying such a separation. Law requires seven (7) business days before a response is due.
  Days  8 - 10
After the employer's letter is received, the claimant may be contacted for additional information.
  • If a letter from the employer was not received, law requires two (2) additional business days for a response. 
  • If more information is needed from the claimant, an additional two (2) business days are given for a response.
  Days  11 - 13
All information is gathered and sent to Adjudication for a decision.
  Days  14 - 21
An impartial decision based on the evidence as it pertains to the law.

For all initial claims, the first week you certify after filing is referred to as a "waiting week." You are not paid for this week unless you certify and are eligible for 4 consecutive weeks. In the meantime, complete your weekly certification on Jobs4TN

Contact an agent. Submit a request