What's taking so long?

Per our federal guidelines, most claims are processed within 21 days. Unemployment experiences seasonal peaks during the months of July, December, January, and February. These peaks adversely affect the decision timeframe.

During such seasonal peaks, please allow approximately six (6) weeks for a decision to be made. Although we'd like to expedite all requests during heightened contact volume, laws are still in place that we must adhere to for fair processing.

If your claim is approved, payments will be processed within 3 business days after submitting your weekly certification.

We apologize for the inconvenience but if you've called or emailed us recently, feel free to track your ticket's progress.

Contact an agent. Submit a request