Under normal conditions, USDOL recommends that we pay 87% of eligible claimants within 21 days of filing the claim. However, we are not operating under normal conditions. We are working to process all claims as quickly as possible. Rest assured that if you are found to be eligible you will receive a retroactive payment for all weeks of benefits you are owed.
While waiting on a decision you will need to certify for benefits each week; you will only be paid for weeks you completed a certification. Also, check your mail and respond to any questionnaires or phone calls from TDLWD, right away, to prevent delays in your payments.
Additionally, you can assist our staff by completing certifications and checking the status of your claim during non-business hours.